Understanding the antecedents of patients’ missed appointments: The perspective of attribution theory

The occurrence of missed appointment appointments from online outpatient bookings significantly hinders the operational efficiency of outpatient services. This study aimed to investigate various factors influencing patients’ missed appointments from online outpatient bookings. Drawing on attribution...

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Bibliographic Details

Published in:	Data Science and Management
Main Authors:	Guorui Fan, Zhaohua Deng, Lai C. Liu
Format:	Article
Language:	English
Published:	KeAi Communications Co. Ltd. 2023-12-01
Subjects:	Online healthcare Outpatient appointment system Patients’ missed appointments Moderating effect
Online Access:	http://www.sciencedirect.com/science/article/pii/S2666764923000425