User Experience Quantification Model from Online User Reviews

Due to the advancement in information technology and the boom of micro-blogging platforms, a growing number of online reviews are posted daily on product distributed platforms in the form of spontaneous and insightful user feedback, and these can be used as a significant data source to understand us...

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Bibliographic Details

Published in:	Applied Sciences
Main Authors:	Jamil Hussain, Zahra Azhar, Hafiz Farooq Ahmad, Muhammad Afzal, Mukhlis Raza, Sungyoung Lee
Format:	Article
Language:	English
Published:	MDPI AG 2022-07-01
Subjects:	customer satisfaction online reviews Kano model product improvement sentiment analysis opinion mining
Online Access:	https://www.mdpi.com/2076-3417/12/13/6700