Luxe, genre et émotions dans l’hôtellerie

The social distance between employees and customers in the luxury hotel industry forces the former to display enthusiasm and spontaneity even as they are supposed to recognise the latter’s symbolic capital and social superiority. It is a field where the rules governing feelings are gendered and buil...

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Bibliographic Details
Published in:La Nouvelle Revue du Travail
Main Author: Gabriele Pinna
Format: Article
Language:French
Published: La Nouvelle Revue du Travail 2015-04-01
Subjects:
Online Access:https://journals.openedition.org/nrt/2135