From Expectation and Participation to Satisfaction: The Moderating Role of Perceived Government Responsiveness in Digital Government

This study examines the mechanisms shaping citizen satisfaction in the context of digital government, taking Guangdong Province’s highly centralized “Yue Sheng Shi” platform as a case study. Building on the American Customer Satisfaction Index (ACSI) framework, a structural model was tested with sur...

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書誌詳細

出版年:	Administrative Sciences
主要な著者:	Hongjing Mo, Loo-See Beh
フォーマット:	論文
言語:	英語
出版事項:	MDPI AG 2025-09-01
主題:	citizen satisfaction digital service expectation citizen digital participation perceived service quality government responsiveness
オンライン･アクセス:	https://www.mdpi.com/2076-3387/15/9/364