Evaluation of Telecommunication Customer Churn Classification with SMOTE Using Random Forest and XGBoost Algorithms

Competition in the telecommunications industry, particularly among Internet Service Providers (ISPs), significantly influences customer churn, which negatively impacts revenue, profitability, and business sustainability. An effective approach to mitigate churn involves identifying potential churners...

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Bibliographic Details

Published in:	Journal of Applied Informatics and Computing
Main Authors:	Lisa Nusrotul Wakhidah, Akhmad Khanif Zyen, Buang Budi Wahono
Format:	Article
Language:	English
Published:	Politeknik Negeri Batam 2025-01-01
Subjects:	customer churn telekomunikasi random forest smote xgboost
Online Access:	https://jurnal.polibatam.ac.id/index.php/JAIC/article/view/8740