A Weighted Composite Metric for Evaluating User Experience in Educational Chatbots: Balancing Usability, Engagement, and Effectiveness

Evaluating user experience (UX) is essential for optimizing educational chatbots to enhance learning outcomes and student productivity. This study introduces a novel weighted composite metric integrating interface usability assessment (via the Chatbot Usability Questionnaire, CUQ), engagement measur...

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Bibliographic Details
Published in:Future Internet
Main Authors: Abeer Alabbas, Khalid Alomar
Format: Article
Language:English
Published: MDPI AG 2025-02-01
Subjects:
educational chatbots
user experience
interaction modes
question complexity
usability
engagement
Online Access:https://www.mdpi.com/1999-5903/17/2/64

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https://www.mdpi.com/1999-5903/17/2/64

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