“Feedback is indeed a dainty dish to set before the Trust”: Comparing how online patient feedback is responded to and used across three hospital Trusts in England

Patients are increasingly reporting about their healthcare experiences in an unsolicited manner online. This emerging resource may offer valuable opportunities for organisational learning. Our study aimed to compare how online patient feedback was responded to and used for improvement in three hospi...

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Bibliographic Details

Published in:	Patient Experience Journal
Main Authors:	Lauren Ramsey, Laura Sheard, Rebecca Lawton, Jane O'Hara
Format:	Article
Language:	English
Published:	The Beryl Institute 2023-08-01
Subjects:	patient feedback patient experience digital health patient safety qualitative methods patient centeredness.
Online Access:	https://pxjournal.org/journal/vol10/iss2/8