The importance of store windows in creating store identity and store attractiveness

• 发表在: Marketing (Beograd. 1991)
• Main Authors: Renko Sanda, Grgić Inga
• 格式: 文件
• 语言: 英语
• 出版: Srpsko udruženje za marketing 2012-01-01
• 主题: store; window; design; consumers; retailers
• 在线阅读: http://scindeks-clanci.ceon.rs/data/pdf/0354-3471/2012/0354-34711204270R.pdf
• ISSN: 0354-3471; 2334-8364

While choosing the store, customer first notices the store window and it plays an important role in retailing strategy. Store's window is what customers see first in meeting with the store. Store window design can lead customer to enter the store, and can give a lot of information about store brands and products. Besides the analysis of the way how specific elements of the window design affect customers and their perception, the explanation of their attraction and rejection to customers is given. If we consider the importance of the topics, we can point out the lack of literature about store windows as the communication tool which allow store to communicate with its customers and to create its retailing strategy as well. There is the scientific contribution of this paper. The paper gives theoretical comprehensions completed with the results of the study about the importance of store windows for retailers as well as for customers. Therefore, for the purpose of this paper, a two-phase research study, including a qualitative and a quantitative approach, was used: 1) the qualitative study among retailers which indicated the most important elements of store windows, the level of financial sources invested in the window design, the basis for the decisions about store window design, etc.; 2) the quantitative study on the sample of consumers conducted with on-line questionnaire. Findings suggest that store window attractiveness is the main motif for store visits. The results of the research confirm that by means of store window and its elements (with special emphasis on price and pricing actions) retail store sends messages to its consumers.