Gauging Customer Expectation Over Mobile Cellular Services In Malaysia

This study focuses on the consumer experience of telecommunications service quality in Malaysia. Malaysia's penetration rate has gone over 100 percent, meaning that each person in Malaysia has at least one account registered with the telecommunications provider. Telecommunications industry comp...

詳細記述

書誌詳細

出版年:	Journal of Information Technology Management
主要な著者:	Mohd Farid Mohamad Yazid, Mohd Fikri Ishak, Anis Abd Razak, Aeshah Mohd Ali, Sanusi Abdul Manaf
フォーマット:	論文
言語:	英語
出版事項:	University of Tehran 2021-07-01
主題:	telecommunication trust, brand image customer satisfaction service quality
オンライン･アクセス:	https://jitm.ut.ac.ir/article_83115_393ee918ee699a43b32541d9cd75cc7f.pdf