PERCEPTION OF JUSTICE, POST SERVICE RECOVERY SATISFACTION, INTENTION TO REVISIT AND WOM RECOMMENDATIONS OF FOREIGN TOURISTS VISITING BALI

This study aimed to determine the effect of perceptions of distributive, procedural and interactional justice on post-service recovery satisfaction and post-service recovery satisfaction effect on the intention to revisit and WOM recommendations of foreign tourists to Bali. The respondents of this s...

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Bibliographic Details

Published in:	E-Journal of Tourism
Main Authors:	I Nyoman Sudiarta, Ni Wayan Sri Suprapti, I Putu Gde Sukaatmadja
Format:	Article
Language:	English
Published:	Universitas Udayana 2014-03-01
Subjects:	distributive justice, procedural, interactional, service recovery satisfaction, intention to revisit, WOM recommendations, foreign tourists, Bali.
Online Access:	http://ojs.unud.ac.id/index.php/eot/article/view/13175