Promoting Excellence in Customer Management: Emerging Trends in Business

The importance of customer management as an area for research inspired the formation of an academic, UK based customer management research centre in 2006. The Centre is a unique collaboration between business and academia, which aims to promote excellence in customer management. Together its member...

Full description

Bibliographic Details
Published in:	Journal of Emerging Trends in Marketing and Management
Main Authors:	Clark, Moira, Harrington, Tony, Myers, Andrew
Format:	Article
Language:	English
Published:	The Bucharest University of Economic Studies Publishing House 2016-11-01
Subjects:	trend analysis engaged culture customer journey customer innovations customer-centric focus
Online Access:	http://www.etimm.ase.ro/RePEc/aes/jetimm/2016/ETIMM_V01_2016_71.pdf

Similar Items

Emerging Trends in Customer Management in a Changing World
by: Dibley, Anne, et al.
Published: (2016-11-01)

The Role of Consumer and Customer Journeys in Customer Experience Driven and Open Innovation
by: Gundars Kokins, et al.
Published: (2021-09-01)

The Role of Consumer and Customer Journeys in Customer Experience Driven and Open Innovation
by: Gundars Kokins, et al.
Published: (2021-08-01)

Connecting the World and Reinventing Customer Centricity
by: Aunkofer Rudolf
Published: (2018-10-01)

Market variables influence customer behavior toward coffee business growth
by: Montajula Suvattanadilok
Published: (2024-12-01)

Study of Customer Journey Map in Electronic Bookshops
by: Roghayeh Sabzalian, et al.
Published: (2021-12-01)

Customer Experience in Fintech
by: Cătălin Mihail Barbu, et al.
Published: (2021-04-01)

The impact of customer experience on the financial performance of enterprises in the service sector
by: N.O.
Published: (2022-04-01)

Strategic role of customer-centric culture in driving engagement: insights from Saudi Arabia’s automotive sector
by: Abdallah Amro, et al.
Published: (2025-12-01)

Engagement of Generation Z in Company-Customer Relationships on Social Media – A Comparative Analysis of Poland and Great Britain
by: Olga Ławińska, et al.
Published: (2025-01-01)

Customer centricity approach to managing FMCG-companies in the Russian market
by: Oyner O.K., et al.
Published: (2019-05-01)

A Model to Bank’s Customer Experience Management for Improving Performance Indices
by: Karim Atashgar, et al.
Published: (2021-02-01)

Identifying the Customer Focused Culture Mechanisms in Organization
by: Neda Mohammadesmaeili
Published: (2018-05-01)

THE ROLE OF CUSTOMER EXPERIENCE IN RETAIL BANKING AND THE RISE OF FINTECHS
by: PAUL HANDRO
Published: (2018-02-01)

Kalagan Wedding Customs
by: Erika Arcenas
Published: (2000-12-01)

Customer Service Brand Engagement Among International Students: The Roles of Preferred University Brand Attainment
by: Thuy Nguyen, et al.
Published: (2023-12-01)

Online customer experience: Implications for digital banking
by: Štavljanin Velimir, et al.
Published: (2017-01-01)

The Effort to Create Customer Engagement on Customer E_Banking (Empirical Studies on Bank BNI Regional Semarang)
by: Alimuddin Rizal Rivai, et al.
Published: (2016-12-01)

Customer Focus as a Tool for Improving Business Efficiency in the Architecture and Construction Industry
by: Makatora Dmytro A., et al.
Published: (2024-09-01)

Social customer relationship management and customer lifecycle value in banking: The mediating and moderating roles of engagement
by: Nguyen Ha Thach, et al.
Published: (2025-10-01)

Customer Experience in Public Organizations: A Multidimensional Analysis
by: Kalliopi-Maria Tramvalidou, et al.
Published: (2025-02-01)

THE INFLUENCE OF INNOVATION, CUSTOMER VALUE AND CUSTOMER EMPOWERMENT ON CUSTOMER SATISFACTION
by: Yuniari G.A.A.D.D., et al.
Published: (2020-08-01)

The effect of customer empowerment and customer engagement on marketing performance: the mediating effect of brand community membership
by: Anber Abraheem Mohammad
Published: (2020-02-01)

Identifying Organizational Factors and Components Influencing Customer Experience Management Maturity: A Meta-synthesis Approach
by: Payam Mardazad Navi, et al.
Published: (2023-12-01)

Customs competencies in ukraine: embracing innovation for enhanced efficiency
by: A. Nazarko
Published: (2024-10-01)

MEMBANGUN DIGITAL CUSTOMER EXPERIENCE PADA GENERASI MILENIAL
by: Agatha Simamora, et al.
Published: (2023-11-01)

Identifying Touchpoints for Foreign Tourists in the Customer Journey through 5 A's Approach
by: Mostafa Esmaeili Mahyari, et al.
Published: (2024-03-01)

Postmodernism and customer centricity
by: Amirreza Mehraramolan
Published: (2016-01-01)

Investigating the relationship between customer experience components on commitment and customer engagement behaviors in the retail industry
by: Alireza Naalchi Kashi
Published: (2024-09-01)

Six-Segment Strategy for Prosumers’ Financial Benefit Maximization in Local Peer-to-Peer Energy Trading
by: Pratik Mochi, et al.
Published: (2023-09-01)

Customer Loyalty in Digital Banking: The Role of User Journey and Customer Experience (A Case Study on Bank MAS Mobile)
by: Khoiriyah Nurul Yusdasani, et al.
Published: (2025-09-01)

Artificial Intelligence and Customer Engagement in Driving Customer Satisfaction
by: Dhenisa Dewi Sulaeman, et al.
Published: (2025-08-01)

CUSTOMER EQUITY MANAGEMENT THROUGH CUSTOMER ENGAGEMENT: A CRITICAL REVIEW
by: Darina PAVLOVA
Published: (2018-05-01)

Customer Engagement in Emerging Markets: Framework and Propositions
by: Linda D. Hollebeek, et al.
Published: (2022-12-01)

Beauty Tech—Customer Experience and Loyalty of Augmented Reality- and Artificial Intelligence-Driven Cosmetics
by: Jens K. Perret, et al.
Published: (2025-06-01)

Determining the Factors and Evolutionary Trends of Customer Engagement in Businesses: A Bibliometric Analysis
by: Reza Abbasi Mobarakabadi, et al.
Published: (2024-03-01)

Product-IT Inclusive Enterprise Architecture Management: An Approach Based on Ecosystems, Customer Journey and Data-Driven Business Opportunities
by: Julia Kaidalova, et al.
Published: (2021-04-01)

CUSTOMER ORIENTATION OF THE BANK AS THE BASIS OF THE CUSTOMER-ORIENTED BUSINESS MODEL OF THE BANK
by: Viktoriia Rudevska
Published: (2022-12-01)

Virtual Environment as a Space of Shopping Center Customer Engagement
by: Grzegorz Maciejewski, et al.
Published: (2021-12-01)

Social Customer Journey Map: A Research on Communication Agencies
by: Işık Özkan, et al.
Published: (2023-12-01)