PENGARUH KUALITAS PELAYANAN PENDIDIKAN TERHADAP KEPUASAN DAN LOYALITAS PADA MAHASISWA FAKULTAS EKONOMI UNIVERSITAS MEDAN AREA MEDAN

The problem of the research were how the influencing of service quality on student’s satisfaction and to identify how the influencing of student’s satisfaction on student’s loyalty in Faculty Economy of Medan Area University. The method of data collection were interview, questionare and study of doc...

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Bibliographic Details

Published in:	JKBM (Jurnal Konsep Bisnis dan Manajemen)
Main Author:	ADELINA LUBIS
Format:	Article
Language:	Indonesian
Published:	Universitas Medan Area 2014-01-01
Subjects:	service quality, student’s satisfaction, student’s loyalty.
Online Access:	https://ojs.uma.ac.id/index.php/bisman/article/view/1398