Uncovering client retention antecedents in service organizations
This paper develops a multi-dimensional model of retention to provide a more complete and integrated view of client retention and its determinants in service contexts. To uncover the antecedents of client retention, social and economic exchanges were reviewed under the fundamental ideas of the...
| 出版年: | African Journal of Hospitality, Tourism and Leisure |
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| 第一著者: | |
| フォーマット: | 論文 |
| 言語: | 英語 |
| 出版事項: |
AfricaJournals
2014-01-01
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| 主題: | |
| オンライン･アクセス: |
http://www.ajhtl.com/uploads/7/1/6/3/7163688/article_11_vol.3_1.pdf
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