How small and medium enterprises can begin their implementation of ITIL?

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Sequencing of Information Technology Infrastructure Library (ITIL) processes related to their order of implementation is one of the pending issues in the ITIL handbooks. Other frameworks and process models related to service management (e.g., COBIT, COSO and CMMI-SVC) are quite well described in th...

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Bibliographic Details
Published in:Revista Facultad de Ingeniería Universidad de Antioquia
Main Authors: Jose Antonio Calvo Manzano, Lohana Lema-Moreta, Magdalena Arcilla-Cobián, Juan Luis Rubio-Sánchez
Format: Article
Language:English
Published: Universidad de Antioquia 2015-12-01
Subjects:
ITIL
SMEs
implementation sequence
questionnaire
survey
ITSM
Online Access:https://revistas.udea.edu.co/index.php/ingenieria/article/view/22090

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https://revistas.udea.edu.co/index.php/ingenieria/article/view/22090

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