Digital and analogical discretion: an exploratory study of Italian street-level bureaucrats
Purpose – The article examines how street-level bureaucrats (SLBs) manage the digital bureaucratic relationship in dealing with customer needs and the technological innovations introduced into organisations (digital tools). The topic of technological transformations from a street-level perspective h...
| Published in: | Journal of Innovative Digital Transformation |
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| Main Authors: | , |
| Format: | Article |
| Language: | English |
| Published: |
Emerald Publishing
2025-03-01
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| Subjects: | |
| Online Access: | https://www.emerald.com/insight/content/doi/10.1108/JIDT-07-2024-0018/full/pdf |