Communication and Its Impact on Customer Satisfaction in Hospitality Industry

The main aim of this study was to assess the influence of communication on customer satisfaction. Descriptive statistics (mean score and standard deviation) were used to examine the customers’ perceptions and current status of customer satisfaction. The least performance was obtained from the mean...

Full description

Bibliographic Details

Published in:	iRASD Journal of Management
Main Author:	Andualem Walelign
Format:	Article
Language:	English
Published:	International Research Alliance for Sustainable Development - iRASD 2019-12-01
Subjects:	Hospitality service Service quality Customer satisfaction Lodging quality index (LQI)
Online Access:	https://www.journals.internationalrasd.org/index.php/jom/article/view/123