Exploring patient satisfaction and its influencing factors in Chinese internet hospitals: An analysis using two-factor theory and Kano model based on user-generated contents

Objective There is currently a lack of in-depth understanding of patient satisfaction and usage of internet hospitals in real-world scenarios. This study aims to comprehensively collect internet hospital Applications (APPs) in China, investigate their patient satisfaction, identify influencing facto...

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Bibliographic Details

Published in:	Digital Health
Main Authors:	Yunfan He, Lei Ye, Xinran He, Jiayi Chen, Tong Wang, Lili Qiao, Hongyu Pu, Yifeng Li, Yujie Wang, Xiaoyi Jiao, Qichuan Fang, Junhao Ma, Mengyao Xing, Yue Hu, Tingting Zhou, Jun Liang, Jianbo Lei, Zhao Star X
Format:	Article
Language:	English
Published:	SAGE Publishing 2025-10-01
Online Access:	https://doi.org/10.1177/20552076251382090