A Dynamic Allocation Method on Virtual Resource in Cloud Call Center

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Business platform built on cloud computing cloud resource pool call center system, can not only do load balancing control at the operational level, realize intelligent call center scheduling and resource allocation, automatically do the equalization processing of incoming load and the agent check-in...

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Bibliographic Details
Published in:Dianxin kexue
Main Authors: Ying Ling, Wei Xu
Format: Article
Language:Chinese
Published: Beijing Xintong Media Co., Ltd 2013-06-01
Subjects:
cloud call center
cloud computing
dynamic allocation
Online Access:http://www.telecomsci.com/zh/article/doi/10.3969/j.issn.1000-0801.2013.06.011/

Internet

http://www.telecomsci.com/zh/article/doi/10.3969/j.issn.1000-0801.2013.06.011/

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