Are all customers really the same? Comparing service quality and satisfaction between residential and business telecommunications customers
Orientation: The study focused on the moderating role of the type of customer on the relationship between service quality and customer satisfaction. Research purpose: The study sought to examine differences in the relationship between service quality and customer satisfaction because of the type of...
| 發表在: | Acta Commercii |
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| Main Authors: | , |
| 格式: | Article |
| 語言: | 英语 |
| 出版: |
AOSIS
2016-06-01
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| 主題: | |
| 在線閱讀: | https://actacommercii.co.za/index.php/acta/article/view/348 |