Using Sentiment Analysis of Online Hotel Reviews To Explore the Effect of Information and Communication Technologies on Hotel Guest Satisfaction

Online hotel reviews are a rich source of information regarding drivers of customer satisfaction or dissatisfaction with hotel services. In this paper, we study the impact of information and communication technologies (ICT) on the satisfaction of customers of 144 Algerian hotels through the analysis...

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Bibliographic Details

Published in:	Journal of Tourismology
Main Authors:	Salma Cherdouh, Abdenacer Kherri, Ayoub Abbaci, Salim Kebir
Format:	Article
Language:	English
Published:	Istanbul University Press 2022-06-01
Subjects:	information and communication technology sentiment analysis online hotel reviews hotel guest satisfaction algerian hotels
Online Access:	https://cdn.istanbul.edu.tr/file/JTA6CLJ8T5/B8436FC428854B50B8A784DCE302F681