Factors influencing cloud service quality and their relationship with customer satisfaction and loyalty
The quality of cloud service is an important aspect to the success of any global business in today's world. The objective of this paper is to find the factors of the cloud service quality and assess the impact of service quality on customer satisfaction and loyalty. A survey of 419 cloud expert...
| Published in: | Heliyon |
|---|---|
| Main Authors: | , |
| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2023-04-01
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| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2405844023023848 |