The impact of employees\\\' emotional conditions on customer satisfaction and loyalty with the mediating role of rapport (Case study: travelers of Hashemi Nezhad airport of Mashhad who use customs

Since each customer has its own expectations and opinions, we need to consider customer needs and expectations in order to recognize the main characteristics of customer satisfaction. Undoubtedly, the company who is faster and better in recognizing customer needs and demands and represent services b...

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發表在:	تحقیقات بازار یابی نوین
Main Authors:	Mojtaba Poursalimi, Seyed Mohammadreza Hossaini Moghadam, Hassan Esmaeilian, Atena Ghasemi
格式:	Article
語言:	波斯语
出版:	University of Isfahan 2014-05-01
主題:	emotional conditions of employees rapport customer satisfaction customer loyalty
在線閱讀:	http://uijs.ui.ac.ir/nmrj/browse.php?a_code=A-10-1-14&slc_lang=en&sid=1