Evaluation of the Quality of Postal Services, Using Continuous Testing of Transmission Times for Postal Items: A Case Study in the Post Company of I. R. of Iran

One of the most principal elements in the success of any service or manufacturing organization is its customer satisfaction. The Post Company of Islamic Republic of Iran is not an exception to this rule. At the same time, it is somewhat impossible to evaluate the quality of postal services without i...

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Bibliographic Details

Published in:	مطالعات مدیریت بهبود و تحول
Main Authors:	Kaveh Sheibani, Afsaneh Vahedian, Amir Salehipour, Mohammad Mahdi Paydar
Format:	Article
Language:	Persian
Published:	Allameh Tabataba'i University Press 2010-04-01
Subjects:	transmission times evaluation postal items customer satisfaction
Online Access:	https://jmsd.atu.ac.ir/article_4181_d7df2e5c1cae43f41b88b7204693cac6.pdf