Evaluation of the Quality of Postal Services, Using Continuous Testing of Transmission Times for Postal Items: A Case Study in the Post Company of I. R. of Iran
One of the most principal elements in the success of any service or manufacturing organization is its customer satisfaction. The Post Company of Islamic Republic of Iran is not an exception to this rule. At the same time, it is somewhat impossible to evaluate the quality of postal services without i...
| Published in: | مطالعات مدیریت بهبود و تحول |
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| Main Authors: | , , , |
| Format: | Article |
| Language: | Persian |
| Published: |
Allameh Tabataba'i University Press
2010-04-01
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| Subjects: | |
| Online Access: | https://jmsd.atu.ac.ir/article_4181_d7df2e5c1cae43f41b88b7204693cac6.pdf |
| Summary: | One of the most principal elements in the success of any service or manufacturing organization is its customer satisfaction. The Post Company of Islamic Republic of Iran is not an exception to this rule. At the same time, it is somewhat impossible to evaluate the quality of postal services without identifying appropriate criteria. One of the most important attributes in evaluation of the postal quality is the transmission time – the amount of time it takes from reception of the item from the sender, until it is delivered to the recipient. This paperreports specification, feasibility and scope of a system proposed for the regular post, to continuously test the transmission times of posting the items |
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| ISSN: | 2251-8037 2476-5988 |