Shared Service Center: measuring performance from the perspective of the customer, supplier and theory

Shared service centers have become one of the most discussed models and have been widely diffused by companies. It helps to reduce costs and to standardize operational processes, bringing more efficiency. But there is still a dilemma under its performance, the gain in processes centralization and es...

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Bibliographic Details

Published in:	Journal of Perspectives in Management
Main Authors:	Nathan Peixoto Oliveira, André Martins de Oliveira, Rafaela Francisca Moreira Barbosa, Carlos Manuel Taboada Rodriguez
Format:	Article
Language:	English
Published:	Universidade Federal de Pernambuco (UFPE) 2022-01-01
Subjects:	Customer Shared Service Center Supplier
Online Access:	https://periodicos.ufpe.br/revistas/index.php/jpm/article/view/251734