Design of Customer Satisfaction Criteria for Telecommunications Operators: Fixed Broadband Services

Customer dissatisfaction is an opportunity lost for telecommunications operators in fixed broadband services in expanding its market, it is indicating that the criteria used in designing the loyalty program that being provided to customer are still less precise. This research aims to provide recomme...

Full description

Bibliographic Details

Published in:	Buletin Pos dan Telekomunikasi: Media Komunikasi Ilmiah
Main Authors:	Ellin Devihana Pratiwi, Catur Apriono
Format:	Article
Language:	Indonesian
Published:	Ministry of Communication and Information Technology, R and D Center for Post and ICT Resources and Equipments 2023-11-01
Subjects:	customer relationship management (crm) customer satisfaction telecommunications operator dematel-based anp (danp) simple additive weighting (saw)
Online Access:	https://bpostel.kominfo.go.id/index.php/bpostel/article/view/370