Analysis of Service Quality Factors in the Grab Application on User Satisfaction using the Service Quality (SERVQUAL) Method

The development of information technology in the digital era has had a significant impact, including on online transportation services such as Grab. However, Grab users frequently complain about slow response times from customer support when handling complaints, as well as recurring issues with the...

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Bibliographic Details

Published in:	Sistemasi: Jurnal Sistem Informasi
Main Authors:	Dimas Hadi Yanto, Dwi Rosa Indah, Hardini Novianti, M. Rudi Sanjaya, Naretha Kawadha Pasemah Gumay
Format:	Article
Language:	Indonesian
Published:	Islamic University of Indragiri 2025-03-01
Subjects:	kualitas layanan servqual kepuasan pengguna grab
Online Access:	https://sistemasi.ftik.unisi.ac.id/index.php/stmsi/article/view/5043