Sustainable business development of private hospitals in Vietnam: Determinants of patient satisfaction, patient loyalty and revisit intention

The role of private hospitals is increasingly important in Vietnam. The study aims to determine associations between service quality and hospital brand image with satisfaction and patient loyalty, revisit intention at private hospitals in Vietnam. Quantitative cross-sectional data were collected fro...

詳細記述

書誌詳細

出版年:	Problems and Perspectives in Management
主要な著者:	Phan Thanh Hai, Nguyen Thanh Cuong, Van Chien Nguyen, Mai Thi Thuong
フォーマット:	論文
言語:	英語
出版事項:	LLC "CPC "Business Perspectives" 2021-10-01
主題:	hospital brand image hospital service quality patient loyalty patient satisfaction private hospital revisit intention
オンライン･アクセス:	https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/15696/PPM_2021_04_Hai.pdf