Strategic insights into last-mile delivery: modelling the industry 4.0 enabler for e-commerce industry

PurposeExcellent customer experience with doorstep delivery is one of the motivations for online purchasing and e-commerce. Optimal technology-driven last-mile delivery is the backbone of this business model. This paper aims to identify industry 4.0 (I4.0) technology-based enablers for efficient e-c...

Full description

Bibliographic Details

Published in:	RAUSP Management Journal
Main Authors:	Vijay Prakash Sharma, Surya Prakash, Ranbir Singh, Ravindra Ojha, Bharti Ramtiyal
Format:	Article
Language:	English
Published:	Emerald Publishing 2025-05-01
Subjects:	Last-mile delivery E-commerce logistics Interpretive structural modelling Industry 4.0 Technology adoption
Online Access:	https://www.emerald.com/rausp/article-pdf/60/1/143/10317358/rausp-07-2024-0146en.pdf