The Factors Influencing User Satisfaction in Last-Mile Delivery: The Structural Equation Modeling Approach

The primary goal of this research is to identify which factors most significantly influence customer satisfaction in the last-mile delivery (LMD) process. The sample comprised 907 participants (63.4% female) with a mean age of 34.90. All participants completed three questionnaires regarding LMD, cus...

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Bibliographic Details
Published in:Mathematics
Main Authors: Vijoleta Vrhovac, Dušanka Dakić, Stevan Milisavljević, Đorđe Ćelić, Darko Stefanović, Marina Janković
Format: Article
Language:English
Published: MDPI AG 2024-06-01
Subjects:
last-mile delivery
home delivery
customer satisfaction
customer experience
logistics
e-commerce
Online Access:https://www.mdpi.com/2227-7390/12/12/1857

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https://www.mdpi.com/2227-7390/12/12/1857

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