The Factors Influencing User Satisfaction in Last-Mile Delivery: The Structural Equation Modeling Approach

The primary goal of this research is to identify which factors most significantly influence customer satisfaction in the last-mile delivery (LMD) process. The sample comprised 907 participants (63.4% female) with a mean age of 34.90. All participants completed three questionnaires regarding LMD, cus...

وصف كامل

التفاصيل البيبلوغرافية
الحاوية / القاعدة:	Mathematics
المؤلفون الرئيسيون:	Vijoleta Vrhovac, Dušanka Dakić, Stevan Milisavljević, Đorđe Ćelić, Darko Stefanović, Marina Janković
التنسيق:	مقال
اللغة:	الإنجليزية
منشور في:	MDPI AG 2024-06-01
الموضوعات:	last-mile delivery home delivery customer satisfaction customer experience logistics e-commerce
الوصول للمادة أونلاين:	https://www.mdpi.com/2227-7390/12/12/1857

مواد مشابهة

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