Examining transaction-specific satisfaction and trust in Airbnb and hotels. An application of BERTopic and Zero-shot text classification

With a methodological approach, this article explores the application of data mining to the user-generated content of tourist accommodation on infomediation platforms and social networks. Its objective is to present an algorithm that allows the identification of service characteristics relevant to g...

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Bibliographic Details

Published in:	Tourism & Management Studies
Main Authors:	Manuel Rey-Moreno, Manuel Jesús Sánchez-Franco, María De la Sierra Rey-Tienda
Format:	Article
Language:	English
Published:	University of Algarve, ESGHT/CINTURS 2023-04-01
Subjects:	airbnb hotels satisfaction trust bert
Online Access:	https://www.tmstudies.net/index.php/ectms/article/view/1944