Sentiment Analysis of Public Service Using Naïve Bayes Classifier
Public administrative service quality is a crucial factor in citizen satisfaction. This study analyzes sentiment in public service reviews using a text mining approach with the Naïve Bayes Classifier method. The dataset was collected from citizen feedback on online platforms regarding public adminis...
| Published in: | Journal of Information Systems and Informatics |
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| Main Authors: | , |
| Format: | Article |
| Language: | English |
| Published: |
Informatics Department, Faculty of Computer Science Bina Darma University
2025-09-01
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| Subjects: | |
| Online Access: | https://journal-isi.org/index.php/isi/article/view/1207 |