Sentiment Analysis of Public Service Using Naïve Bayes Classifier

Public administrative service quality is a crucial factor in citizen satisfaction. This study analyzes sentiment in public service reviews using a text mining approach with the Naïve Bayes Classifier method. The dataset was collected from citizen feedback on online platforms regarding public adminis...

Full description

Bibliographic Details
Published in:	Journal of Information Systems and Informatics
Main Authors:	Arga Aditia Purnama, Yoannes Romando Sipayung
Format:	Article
Language:	English
Published:	Informatics Department, Faculty of Computer Science Bina Darma University 2025-09-01
Subjects:	sentiment analysis, text mining, naïve bayes, public service quality
Online Access:	https://journal-isi.org/index.php/isi/article/view/1207

Similar Items

Comparative Analysis of Naïve Bayes Algorithm Performance in English and Indonesian Text Sentiment Classification on Duolingo Application in Playstore
by: Andi Serlina, et al.
Published: (2025-03-01)

COMPARISON OF RANDOM FOREST AND NAÏVE BAYES CLASSIFIER METHODS IN SENTIMENT ANALYSIS ON CLIMATE CHANGE ISSUE
by: Fatkhurokhman Fauzi, et al.
Published: (2023-09-01)

Sentiment Analysis of Suicide on X Using Support Vector Machine and Naive Bayes Classifier Algorithms
by: M. Fariz Fadillah Mardianto, et al.
Published: (2025-02-01)

Sentiment Analysis of Electricity Company Service Quality Using Naïve Bayes
by: Yuli Astuti, et al.
Published: (2023-03-01)

Sentiment Analysis of Skincare Products Using the Naive Bayes Method
by: Karina Nurfebia, et al.
Published: (2024-09-01)

SENTIMENT ANALYSIS OF PRE-SERVICE MATHEMATICS TEACHER THROUGH NAÏVE BAYES CLASSIFIER: THE CASE OF MATHEMATICAL ABSTRACTION PROBLEM
by: Riki Andriatna, et al.
Published: (2025-07-01)

Sentiment Analysis of the Issue of Eliminating the Independent Curriculum using the Naïve Bayes Classifier Algorithm
by: Ainul Haq Nurridha Warahmat Hidayat, et al.
Published: (2025-03-01)

Multinomial Naïve Bayes Classifier for Sentiment Analysis of Internet Movie Database
by: Christine Dewi, et al.
Published: (2023-11-01)

Imbalanced Text Classification on Tourism Reviews using Ada-boost Naïve Bayes
by: Ika Oktavia Suzanti, et al.
Published: (2025-06-01)

Application of Naïve Bayes Algorithm Variations On Indonesian General Analysis Dataset for Sentiment Analysis
by: Najirah Umar, et al.
Published: (2022-08-01)

The Sentiment Analysis Reviewing Indosat Services from Twitter Using the Naive Bayes Classifier
by: Febri Astiko, et al.
Published: (2020-12-01)

Analysis of Public Sentiment Towards LGBT on Twitter Social Media using Naïve Bayes Method
by: Yudhi Franata, et al.
Published: (2025-07-01)

SENTIMENT ANALYSIS ON CLOSURE OF ILLEGAL MOVIE STREAMING SITES USING NAÏVE BAYES ALGORITHM
by: Dinda Ayu Muthia
Published: (2020-03-01)

Sentiment Analysis of Sunscreen Product Reviews using Naive Bayes Classifier Algorithm
by: Mutia Zahirma, et al.
Published: (2025-01-01)

Algorithm Comparation of Naive Bayes and Support Vector Machine based on Particle Swarm Optimization in Sentiment Analysis of Freight Forwarding Services
by: Sharazita Dyah Anggita, et al.
Published: (2020-04-01)

Naïve Bayes and TF-IDF for Sentiment Analysis of the Covid-19 Booster Vaccine
by: Imelda Imelda, et al.
Published: (2023-01-01)

Sentiment Analysis of Twitter Users to the PeduliLindungi Using Naïve Bayes Algorithm
by: Lia Ellyanti, et al.
Published: (2023-03-01)

Sentiment Analysis of Public Opinion Towards Tourism in Bangkalan Regency Using Naïve Bayes Method
by: Fatah Doni Abdul, et al.
Published: (2024-01-01)

SENTIMENT ANALYSIS OF INTERNET SERVICE PROVIDERS USING NAÏVE BAYES BASED ON PARTICLE SWARM OPTIMIZATION
by: Anugrah Anugrah, et al.
Published: (2022-09-01)

Sentiment Analysis of Telemedicine Applications on Twitter Using Lexicon-Based and Naive Bayes Classifier Methods
by: Arid Hasan, et al.
Published: (2023-09-01)

Sentiment analysis of game product on shopee using the TF-IDF method and naive bayes classifier
by: Rifki Kosasih, et al.
Published: (2021-08-01)

Pengaruh Semantic Expansion pada Naïve Bayes Classifier untuk Analisis Sentimen Tokoh Masyarakat
by: Muhamad Satria Adhi, et al.
Published: (2019-08-01)

Comparison of Naïve Bayes Classifier and Decision Tree Algorithms for Sentiment Analysis on the House of Representatives' Right of Inquiry on Twitter
by: Putri Wahyuni, et al.
Published: (2024-11-01)

Sentiment Classification of Public Perception on LHKPN Using SVM and Naive Bayes
by: Ahmad Rijal Hermawan Hermawan, et al.
Published: (2025-05-01)

SENTIMENT ANALYSIS ON THE TWITTER PSSI PERFORMANCE USING TEXT MINING WITH THE NAÏVE BAYES ALGORITHM
by: Fajrullah Maulana, et al.
Published: (2022-09-01)

ANALYSIS SENTIMENTS IN FACEBOOK DOWN CASE USING VADER AND NAIVE BAYES CLASSIFICATION METHOD
by: Ilham Firman Ashari
Published: (2022-12-01)

Analisis Sentimen Pada Pembelajaran Daring Di Indonesia Melalui Twitter Menggunakan Naïve Bayes Classifier
by: Ida Bagus Gede Sarasvananda, et al.
Published: (2022-10-01)

Sentiment Analysis of Academic Application User Comments using Naïve Bayes and Particle Swarm Optimization for Feature Selection
by: Abdul Rahman Ismail
Published: (2025-11-01)

Comparative Analysis of Naïve Bayes Classifier and Support Vector Machine for Multilingual Sentiment Analysis: Insights from Genshin Impact User Reviews
by: Rachell Aprinastya, et al.
Published: (2024-12-01)

Sentiment Analysis on WeTV Application Reviews Using Naïve Bayes: A Study of Preprocessing, Balancing, and Model Performance
by: Wilis Brawijaya, et al.
Published: (2025-06-01)

Klasifikasi Teks Bahasa Bali dengan Metode Information Gain dan Naive Bayes Classifier
by: Ida Bagus Gede Widnyana Putra, et al.
Published: (2016-11-01)

Analysis of Hybrid Learning Sentiment among Information Systems Students using The Naïve Bayes Classifier
by: Dolly Indra, et al.
Published: (2024-12-01)

Comparison of correlated algorithm accuracy Naive Bayes Classifier and Naive Bayes Classifier for heart failure classification
by: Pungkas Subarkah, et al.
Published: (2022-08-01)

Data Clustering for Sentiment Classification with Naïve Bayes and Support Vector Machine
by: Bayu Yanuargi, et al.
Published: (2024-12-01)

Sentiment Analysis of Social Media Platform Reviews Using the Naïve Bayes Classifier Algorithm
by: Sudin Saepudin, et al.
Published: (2023-07-01)

Optimizing Sentiment Analysis of Digital Wayang Viewer Comments using SMOTE and the Naïve Bayes Algorithm
by: mawar hardiyanti, et al.
Published: (2025-05-01)

Analysis of Twitter User Sentiment on Presidential Candidate Anies Baswedan Using Naïve Bayes Algorithm
by: Rudi Setiawan, et al.
Published: (2023-12-01)

Enhancing Forecasting Performance of Naive-Bayes Classifiers with Discretization Techniques
by: Ruxandra PETRE
Published: (2015-10-01)

Analisis Sentimen Ulasan Pelanggan Menggunakan Algoritma Naive Bayes pada Aplikasi Gojek
by: Sujiliani Heristian, et al.
Published: (2025-01-01)

Sentiment Analysis of PeduliLindungi User Using Naïve Bayes Classifier Algorithm and Support Vector Machine
by: Rizki Rahmatullah, et al.
Published: (2024-08-01)