Influence of Service Quality Dimensions of Islamic Banks on Customer Satisfaction and Their Impact on Customer Loyalty

Strengthening Islamic banking funding is one of particular strategies in the Indonesian Islamic banking master plan for 2019-2024, as one of their expected outputs is to increase market share and customer satisfaction of Islamic banks. This study aims to identify influence of service quality dimensi...

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Bibliographic Details

Published in:	Journal of Islamic Economic Laws
Main Authors:	A Afifah, Nurul Alfiah Kurniawati
Format:	Article
Language:	English
Published:	Muhammadiyah University Press 2021-07-01
Subjects:	islamic bank carter model customer satisfaction customer loyalty
Online Access:	https://journals2.ums.ac.id/index.php/jisel/article/view/9337