The Effect of Service Quality on Customer Satisfaction at Securities Companies

This research aims to investigate the influence of service quality on customer satisfaction in the context of securities companies using the SERVQUAL approach. Securities companies have a crucial role in the financial markets, and customer satisfaction is a vital indicator in maintaining and increas...

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Bibliographic Details
Published in:Majalah Ilmiah Bijak
Main Author: Andi Hidayat Muhmin
Format: Article
Language:Indonesian
Published: Institut Ilmu Sosial dan Manajemen STIAMI 2023-10-01
Subjects:
service quality dimension
servqual approach
service quality
customer satisfaction
security company
Online Access:https://ojs.stiami.ac.id/index.php/bijak/article/view/3431

Internet

https://ojs.stiami.ac.id/index.php/bijak/article/view/3431

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