Empowering leadership and frontline employees’ emotional labor: the mediation effects of job passion

InstructionIn order to deliver superior service experience to customers, frontline employees must regulate their emotional expressions during service encounters. This study examines how empowering leadership influences emotional labor (deep acting and surface acting) through the mediating role of jo...

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Bibliographic Details

Published in:	Frontiers in Psychology
Main Authors:	Pengfei Cheng, Linfei Zhou, Tong Liu, Na Ge
Format:	Article
Language:	English
Published:	Frontiers Media S.A. 2025-04-01
Subjects:	empowering leadership job passion frontline employee deep acting surface acting
Online Access:	https://www.frontiersin.org/articles/10.3389/fpsyg.2025.1437736/full