Aurel_AI: Automating an Institutional Help Desk Using an LLM Chatbot

The Aurel_AI research project was born from the need to implement a virtual help desk for a university, providing accurate organizational information to both internal and external clients. The information includes details about academic programs, regulations, processes, and personnel. Aurel_AI is pa...

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Bibliographic Details

Published in:	Journal of Systemics, Cybernetics and Informatics
Main Authors:	Diego Ordóñez-Camacho, Rafael Melgarejo-Heredia, Mohsen Abbasi, Lucía González-Solis
Format:	Article
Language:	English
Published:	International Institute of Informatics and Cybernetics 2024-10-01
Subjects:	llm chatbot automated help desk finetuning rag
Online Access:	http://www.iiisci.org/Journal/PDV/sci/pdfs/SA846FY24.pdf