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Daniel Von der Heyde Fernandes
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Daniel Von der Heyde Fernandes
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Daniel Von der Heyde Fernandes
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1
Antecedents and Consequences of Consumer Trust in the Context of Service Recovery
by
Cristiane Pizzutti dos Santos
,
Daniel
Von
der
Heyde
Fernandes
Published 2008-07-01
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Article
2
Perceptions of Justice after Recovery Efforts in Internet Purchasing: the Impact on Consumer Trust and Loyalty toward Retailing Sites and Online Shopping in General
by
Cristiane Pizzutti dos Santos
,
Daniel
Von
Der
Heyde
Fernandes
Published 2011-07-01
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Article
3
Consumer-company Identification: Development and Validation of a Scale
by
Diogo Fajardo Nunes Hildebrand
,
Daniel
Von
der
Heyde
Fernandes
,
Andres Rodriguez Veloso
,
Luiz Antonio Slongo
Published 2010-07-01
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