THE COMBINATION OF SELECTED MANAGEMENT INSTRUMENTS TO ANALYZE QUALITY PROBLEMS

• Main Authors: Dominika SIWIEC, Stanislav VANDŽURA
• Format: Article
• Language: English
• Published: Publishing House of Rzeszow University of Technology 2021-03-01
• Series: Modern Management Review
• Subjects: quality, quality management, production engineering, ishikawa diagram, 5why
• Online Access: http://doi.prz.edu.pl/pl/pdf/zim/447

The aim of the article is to propose the combination of selected quality management instruments in a sequential and repetitive manner and to identify the incompatibilities and causes of its occurrence. This is a combination of techniques i.e.: brainstorming (BM), causes and effects diagram, multiply voting, and the 5Why method. The test of the proposed combination of the selected quality management instruments was made for the problem of the incompatibility of the product in an enterprise located in the Podkarpacie. This problem was the non-metallic inclusions on the bearing housing from CPW 407 steel. The proposed combination of the selected quality management instruments was integrated with the non-destructive testing (NDT). The originality of the study is to propose the combination of selected quality management instruments as a part of a single method, whose stages can occur in a sequential and repetitive manner.