Human capital development (HCD) risks in the African hospitality industry.
This study was inspired by an interest in understanding how African hospitality managers view human capital development (HCD) or training risk, which, as an emerging field, is worthy of investigation. Human capital risks may result from management actions or inactions and may cause financial or repu...
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doaj-03e7fa1a4a4c4b3990df412bf292d1492020-11-25T00:40:22ZengAfricaJournalsAfrican Journal of Hospitality, Tourism and Leisure2223-814X2019-08-0184Human capital development (HCD) risks in the African hospitality industry.Ms Cashandra Mara0Dr Cookie Govender 1Dr Anoosha Makka2Department of Business Management University of Johannesburg Department of Industrial Psychology and People Management University of Johannesburg Department of Business Management University of Johannesburg This study was inspired by an interest in understanding how African hospitality managers view human capital development (HCD) or training risk, which, as an emerging field, is worthy of investigation. Human capital risks may result from management actions or inactions and may cause financial or reputational damage, loss of talent and dynamic capabilities. Examples of HCD inactions may be failure to transfer training, lack of agreement between line managers and HCD practitioners’ priorities, or lack of insight into the organisation’s strategic direction. A sample of 32 managers in 12 hospitality organisations in Namibia and South Africa was interviewed to explore their perceptions of HCD risk. It was found that little knowledge exists about HCD risks. Similar risks were found to be prevalent in the hospitality industries in the two countries, which were high employee turnover, low levels of employee and management commitment, which resulted in poor performance. Theoretically, this article contributes to the body of knowledge on HCD in the unique African context. Its practical contribution is that it creates awareness about HCD risk and the benefits of managing it.https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_8_vol_8_4__2019_uj.pdfHuman capital developmenthospitality industrySouth AfricaNamibiarisk |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Ms Cashandra Mara Dr Cookie Govender Dr Anoosha Makka |
spellingShingle |
Ms Cashandra Mara Dr Cookie Govender Dr Anoosha Makka Human capital development (HCD) risks in the African hospitality industry. African Journal of Hospitality, Tourism and Leisure Human capital development hospitality industry South Africa Namibia risk |
author_facet |
Ms Cashandra Mara Dr Cookie Govender Dr Anoosha Makka |
author_sort |
Ms Cashandra Mara |
title |
Human capital development (HCD) risks in the African hospitality industry. |
title_short |
Human capital development (HCD) risks in the African hospitality industry. |
title_full |
Human capital development (HCD) risks in the African hospitality industry. |
title_fullStr |
Human capital development (HCD) risks in the African hospitality industry. |
title_full_unstemmed |
Human capital development (HCD) risks in the African hospitality industry. |
title_sort |
human capital development (hcd) risks in the african hospitality industry. |
publisher |
AfricaJournals |
series |
African Journal of Hospitality, Tourism and Leisure |
issn |
2223-814X |
publishDate |
2019-08-01 |
description |
This study was inspired by an interest in understanding how African hospitality managers view human capital development (HCD) or training risk, which, as an emerging field, is worthy of investigation. Human capital risks may result from management actions or inactions and may cause financial or reputational damage, loss of talent and dynamic capabilities. Examples of HCD inactions may be failure to transfer training, lack of agreement between line managers and HCD practitioners’ priorities, or lack of insight into the organisation’s strategic direction. A sample of 32 managers in 12 hospitality organisations in Namibia and South Africa was interviewed to explore their perceptions of HCD risk. It was found that little knowledge exists about HCD risks. Similar risks were found to be prevalent in the hospitality industries in the two countries, which were high employee turnover, low levels of employee and management commitment, which resulted in poor performance. Theoretically, this article contributes to the body of knowledge on HCD in the unique African context. Its practical contribution is that it creates awareness about HCD risk and the benefits of managing it. |
topic |
Human capital development hospitality industry South Africa Namibia risk |
url |
https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_8_vol_8_4__2019_uj.pdf |
work_keys_str_mv |
AT mscashandramara humancapitaldevelopmenthcdrisksintheafricanhospitalityindustry AT drcookiegovender humancapitaldevelopmenthcdrisksintheafricanhospitalityindustry AT dranooshamakka humancapitaldevelopmenthcdrisksintheafricanhospitalityindustry |
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