Perceptions of project managers regarding communication failures and barriers

• Main Authors: Marilyn de Souza Cyganczuk, Ricardo Mendes Junior, Jose Eduardo Pécora Junior
• Format: Article
• Language: English
• Published: Universidade Estadual Paulista 2018-03-01
• Series: GEPROS: Gestão da Produção, Operações e Sistemas
• Subjects: Communication; Project Management; Barriers.; Failures
• Online Access: http://revista.feb.unesp.br/index.php/gepros/article/view/1992

The management of communication within a project can be considered as important as any other system within an organization because communication transmits and connects ideas, concepts, experiences and information on a project. This article describes an investigation of the problems in communication encountered by project managers in companies of different sizes and sectors in the project management area and compares these problems with what is found in the literature. Based on the study conducted, it was possible to identify the main barriers and failures in communication in these organizations and compare them with what is in the literature. The results showed that the main barriers and flaws found are: the lack of feedback to the members of the project team, the lack of trust among team members, channeling of misleading and distorted information, the lack of transmission of information or its transmission at an inopportune moment, and the limited knowledge and competencies of project managers, representing poor leadership and consequently impacting communication.