Tingkat Kepuasan Konsumen terhadap Kualitas Layanan pada Waserda Yaponpes Dayama Desa Jerowaru Kabupaten Lombok Timur
The study aims to determine the level of customersatisfaction with service quality Waserda Ponpes Dayama Jerowaru Village. The method used in this research is the method of Important Performance Analisys (IPA) with the presentation of data descriptively. The number of samples taken as many as 30 res...
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doaj-06af8ee344974fdabca957f2a791ff252020-11-25T01:34:38ZengSTIT Palapa NusantaraPalapa: Jurnal Studi Keislaman dan Ilmu Pendidikan2338-23252540-96972017-05-0151617610.36088/palapa.v5i1.3636Tingkat Kepuasan Konsumen terhadap Kualitas Layanan pada Waserda Yaponpes Dayama Desa Jerowaru Kabupaten Lombok TimurMuhammad Nashruddin0Universitas Gunung RinjaniThe study aims to determine the level of customersatisfaction with service quality Waserda Ponpes Dayama Jerowaru Village. The method used in this research is the method of Important Performance Analisys (IPA) with the presentation of data descriptively. The number of samples taken as many as 30 respondents taken by random sampling. Based on the calculation results obtained 936 customer satisfaction score score that means consumers feel quite satisfied. Based on the analysis using Performance Analisys (IPA) method, it is known that some important attributes that have been stated have contributed to give satisfaction to the consumer that is attribute number 1 (wide parking area) and number 10 (strategic location)https://ejournal.stitpn.ac.id/index.php/palapa/article/view/36Consumer satisfactionservice qualityattributes |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Muhammad Nashruddin |
spellingShingle |
Muhammad Nashruddin Tingkat Kepuasan Konsumen terhadap Kualitas Layanan pada Waserda Yaponpes Dayama Desa Jerowaru Kabupaten Lombok Timur Palapa: Jurnal Studi Keislaman dan Ilmu Pendidikan Consumer satisfaction service quality attributes |
author_facet |
Muhammad Nashruddin |
author_sort |
Muhammad Nashruddin |
title |
Tingkat Kepuasan Konsumen terhadap Kualitas Layanan pada Waserda Yaponpes Dayama Desa Jerowaru Kabupaten Lombok Timur |
title_short |
Tingkat Kepuasan Konsumen terhadap Kualitas Layanan pada Waserda Yaponpes Dayama Desa Jerowaru Kabupaten Lombok Timur |
title_full |
Tingkat Kepuasan Konsumen terhadap Kualitas Layanan pada Waserda Yaponpes Dayama Desa Jerowaru Kabupaten Lombok Timur |
title_fullStr |
Tingkat Kepuasan Konsumen terhadap Kualitas Layanan pada Waserda Yaponpes Dayama Desa Jerowaru Kabupaten Lombok Timur |
title_full_unstemmed |
Tingkat Kepuasan Konsumen terhadap Kualitas Layanan pada Waserda Yaponpes Dayama Desa Jerowaru Kabupaten Lombok Timur |
title_sort |
tingkat kepuasan konsumen terhadap kualitas layanan pada waserda yaponpes dayama desa jerowaru kabupaten lombok timur |
publisher |
STIT Palapa Nusantara |
series |
Palapa: Jurnal Studi Keislaman dan Ilmu Pendidikan |
issn |
2338-2325 2540-9697 |
publishDate |
2017-05-01 |
description |
The study aims to determine the level of customersatisfaction with service quality Waserda Ponpes Dayama Jerowaru Village. The method used in this research is the method of Important Performance Analisys (IPA) with the presentation of data descriptively. The number of samples taken as many as 30 respondents taken by random sampling. Based on the calculation results obtained 936 customer satisfaction score score that means consumers feel quite satisfied. Based on the analysis using Performance Analisys (IPA) method, it is known that some important attributes that have been stated have contributed to give satisfaction to the consumer that is attribute number 1 (wide parking area) and number 10 (strategic location) |
topic |
Consumer satisfaction service quality attributes |
url |
https://ejournal.stitpn.ac.id/index.php/palapa/article/view/36 |
work_keys_str_mv |
AT muhammadnashruddin tingkatkepuasankonsumenterhadapkualitaslayananpadawaserdayaponpesdayamadesajerowarukabupatenlomboktimur |
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1725070614037790720 |