A population-based study on patients complaining regarding community pharmacies services

A population-based study on patients complaining regarding community pharmacies services

Objective: Patients' complain regarding pharmaceutical services at community pharmacies is a fundamental issue as it can directly affect people's service utilization. For the first time in Iran, this survey aimed to investigate the experience of people regarding declare a complaint against...

Full description

Bibliographic Details
Main Authors:	Marziyeh Zare, Saba Afifi, Iman Karimzadeh, Mohammad Salehi-Marzijarani, Leila Zarei, Gholamreza Ghazipour, Mahtabalsadat Mirjalili, Kamran B Lankarani, Ali Mohammad Sabzghabaee, Fariba Ahmadizar, Payam Peymani
Format:	Article
Language:	English
Published:	Wolters Kluwer Medknow Publications 2020-01-01
Series:	Journal of Research in Pharmacy Practice
Subjects:	community pharmacy complaint patient pharmaceutical service population-based study
Online Access:	http://www.jrpp.net/article.asp?issn=2319-9644;year=2020;volume=9;issue=2;spage=88;epage=93;aulast=Zare

Similar Items

Why we complain : a two-factor model of complaining in language use
by: Seih, Yi-Tai
Published: (2013)

The pattern of medication usage in the southern region of Iran: A population-based pharmacoepidemiological study
by: Marziyeh Zare, et al.
Published: (2021-01-01)

COMPLAINING EXPRESSIONS USED BY THE CHARACTERS IN THE MOVIE ENTITLED TWO WEEKS NOTICE: A PRAGMATICS STUDY
by: Firman Ramdani, et al.
Published: (2018-10-01)

Consumers' propensity to complain towards tourist agencies' services: Evidence from Serbia and Croatia
by: Tomić Slavica, et al.
Published: (2018-01-01)

Social and Cultural Complains and Grievances in the Lyrical Poems of Emad Faqih Kermani
by: Najmesadat Banifateme, et al.
Published: (2020-11-01)

Assessing the performance of community pharmacies in iran by measuring responsiveness to non-medical needs: An application of who responsiveness framework
by: Saba Afifi, et al.
Published: (2021-01-01)

Customer complaining behaviour – its effects on companies’ evolution
by: Gabriela Stefura
Published: (2010-12-01)

An investigation of complainants’ post-complaint responses following evaluations of retailers' complaint handling of major household appliance failures
by: Muller, Celecia
Published: (2014)

Emotivity in the Voice: Prosodic, Lexical, and Cultural Appraisal of Complaining Speech
by: Maël Mauchand, et al.
Published: (2021-01-01)

Network clustering and bibliometrics of pharmacology and pharmacy research outputs published by Iranian authors
by: Mohammad Salehi-Marzijarani, et al.
Published: (2019-01-01)

What Drives People to Complain about Environmental Issues? An Analysis Based on Panel Data Crossing Provinces of China
by: Jingjing Zeng, et al.
Published: (2019-02-01)

CONSTITUTIONAL RIGHT TO COMPLAIN AS A FORM OF DEMOCRACY
by: Ivan Borodin, et al.
Published: (2018-10-01)

Understanding and Responding to the Complaining Behaviors of Restaurant Customers from Collectivist Cultures
by: Bendegül Okumuş
Published: (2019-05-01)

Speech Act of Complaining: Socio-Pragmatic study of Complaint by Moroccan EFL Learners
by: Abdelfattah Laabidi, et al.
Published: (2020-06-01)

Pharmacy Education Development In Iran
by: Payam Peymani, et al.
Published: (2011-02-01)

Pharmacy Education Development In Iran
by: Payam Peymani, et al.
Published: (2011-01-01)

A Study on Patient Complaint Management in Hospitals Affiliated to Kashan University of Medical Sciences and Approaches for Improvement
by: Fatemeh Rangraz Jeddi, et al.
Published: (2016-07-01)

THE ADEQUACY OF CONSTITUTIONAL COMPLAIN AS AN EXTRAORDINARY MEAN OF HUMAN RIGHTS PROTECTION – COMPARISON OF THE SOLUTIONS OF POLAND AND GERMANY
by: Hanna Monika Wiczanowska
Published: (2018-06-01)

The effect of octreotide in acute nonvariceal upper gastrointestinal bleeding: A randomized, double-blind, placebo-controlled trial
by: Masoud Abrishami, et al.
Published: (2020-01-01)

Reversing the Principle of the Prohibition of <em>Reformatio in Pejus</em>: <br>The Case of Changing Students’ Possibility to Complain about their Marks in Denmark
by: Inger Marie Conradsen
Published: (2014-01-01)

Review of Medical Complaint Files in the Medical Council of Isfahan, Iran
by: Khosro Naghibi, et al.
Published: (2012-03-01)

Evaluating Primary Education Second Level Students' Complaining Behaviours According to Teachers', Students' and Parents' Views
by: Bayram Özer, et al.
Published: (2010-12-01)

Complaint to the court in the light of the Act of 29 January 2004on Public Procurement Law
by: Martyna Karolina Bojko
Published: (2019-05-01)

Patients’ Complaints and the Effective Factors in Medical and Educational Center of Shahid Bahonar Hospital of Kerman in 2015
by: Mohammad Ranjbar, et al.
Published: (2017-09-01)

INFORMING THE CONSUMERS ON THE REGULATION AND THE WAY OF MANAGING THE BOOK OF COMPLAINTS
by: Olesea CERNAVCA
Published: (2018-02-01)

Complaint Attitudes and Behavior in Academic Libraries
by: Shiao-Feng Su
Published: (2012-12-01)

NHS Present Complaint Handling System about Healthcare. Is it Fit for the Purpose?
by: Muhammad Tahir
Published: (2018-04-01)

A qualitative study of National Health Service (NHS) complaint-responses
by: May McCreaddie, et al.
Published: (2021-07-01)

Conflicting Obligations: Role Conflict among Health Care Complaints Managers
by: Clare Xanthos
Published: (2008-01-01)

OTEL İŞLETMELERİNDE RESTORAN ŞİKÂYETLERİNİN ŞİKÂYET DAVRANIŞLARINA ETKİSİ: AFYONKARAHİSAR İLİ ÖRNEĞİ (EFFECTS OF RESTAURANT COMPLAINTS ON COMPLAINT BEHAVIORS IN HOTELS: CASE OF AFYONKARAHİSAR PROVINCE)
by: Özcan ZORLU, et al.
Published: (2013-07-01)

Management of Hospital Customer Complaint Using E-Complaint
by: Ajeng Fitri Setyani, et al.
Published: (2019-08-01)

Stress, Visual and Musculoskeletal Complaints in Open Plan Office Staff
by: Vangelova K., et al.
Published: (2014-06-01)

Medical malpractice frequency in the psychiatric field, in Medical Coun-cil of Iran, from 2001 to 2010: a brief report
by: Seyed Shahabedin Sadr, et al.
Published: (2014-08-01)

Protocol for the atWork trial: a randomised controlled trial of a workplace intervention targeting subjective health complaints
by: Tone Langjordet Johnsen, et al.
Published: (2016-08-01)

The effectiveness of loyalty program towards customer loyalty / Mohammad Zaim Mohd Salleh ...[et al.]
by: Mohd Salleh, Mohammad Zaim, et al.
Published: (2018)

Investigating restaurant customer complaints in Polokwane Malls, Limpopo Province
by: Phaswana, Tinyiko Patience
Published: (2019)

The Effect of Soft and Extreme Action in Public Complaint Behaviour on Satisfaction with Complaint Handling
by: Mohd. Khirzanbadzli A. Rahman, et al.
Published: (2016-08-01)

Multiaspectual and comparative analysis of scientific aspects and legal regulations in the matter of criminal tracking body notification
by: CARAMANUȚĂ, Elena
Published: (2019-12-01)

WITHDRAWAL OF PREVIOUS COMPLAINT. A COMPARISON OF THE OLD AND THE NEW CRIMINAL CODE. PROBLEMS OF COMPARATIVE LAW
by: Alin Sorin NICOLESCU
Published: (2015-07-01)

Pnscares: The android based mobile application to manage student complaints
by: Abdul Hamid, N.H, et al.
Published: (2020)

Cannot write session to /tmp/vufind_sessions/sess_fn0l4ek5g7iv3ofmb5ikbl8rgn