Quality Development in Health Care: Participation vs. Accreditation
For more than a decade, quality development in the Danish health care sector has been managed with an accreditation system known as the Danish quality model (DQM), shaping the strategy for how to align work organization with technology use. In this article, we introduce a participatory design approa...
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2018-04-01
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doaj-0d8ef38d9fcd4cd1bcaa685938c1f57c2020-11-25T00:49:16ZengAalborg UniversityNordic Journal of Working Life Studies2245-01572018-04-018S310.18291/njwls.v8iS3.105276Quality Development in Health Care: Participation vs. AccreditationJesper Simonsen0Morten Hertzum1John Damm Scheuer2Roskilde UniversityUniversity of CopenhagenRoskilde UniversityFor more than a decade, quality development in the Danish health care sector has been managed with an accreditation system known as the Danish quality model (DQM), shaping the strategy for how to align work organization with technology use. In this article, we introduce a participatory design approach, known as effects-driven information technology development (EDIT), and discuss how this approach may contribute to a new quality-assurance program for the Danish health care sector. Our purpose is to demonstrate how accreditation, which focuses on processes and standards, needs to be supplemented and balanced with participatory approaches that allow for local experimentation and implementation of high-quality outcomes. We describe accreditation and participatory design as two approaches to reconfiguring and aligning work organization and technology; further, we emphasize the differences in each approach’s strategy and application.https://tidsskrift.dk/njwls/article/view/105276Innovation & productivityOrganization & management |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Jesper Simonsen Morten Hertzum John Damm Scheuer |
spellingShingle |
Jesper Simonsen Morten Hertzum John Damm Scheuer Quality Development in Health Care: Participation vs. Accreditation Nordic Journal of Working Life Studies Innovation & productivity Organization & management |
author_facet |
Jesper Simonsen Morten Hertzum John Damm Scheuer |
author_sort |
Jesper Simonsen |
title |
Quality Development in Health Care: Participation vs. Accreditation |
title_short |
Quality Development in Health Care: Participation vs. Accreditation |
title_full |
Quality Development in Health Care: Participation vs. Accreditation |
title_fullStr |
Quality Development in Health Care: Participation vs. Accreditation |
title_full_unstemmed |
Quality Development in Health Care: Participation vs. Accreditation |
title_sort |
quality development in health care: participation vs. accreditation |
publisher |
Aalborg University |
series |
Nordic Journal of Working Life Studies |
issn |
2245-0157 |
publishDate |
2018-04-01 |
description |
For more than a decade, quality development in the Danish health care sector has been managed with an accreditation system known as the Danish quality model (DQM), shaping the strategy for how to align work organization with technology use. In this article, we introduce a participatory design approach, known as effects-driven information technology development (EDIT), and discuss how this approach may contribute to a new quality-assurance program for the Danish health care sector. Our purpose is to demonstrate how accreditation, which focuses on processes and standards, needs to be supplemented and balanced with participatory approaches that allow for local experimentation and implementation of high-quality outcomes. We describe accreditation and participatory design as two approaches to reconfiguring and aligning work organization and technology; further, we emphasize the differences in each approach’s strategy and application. |
topic |
Innovation & productivity Organization & management |
url |
https://tidsskrift.dk/njwls/article/view/105276 |
work_keys_str_mv |
AT jespersimonsen qualitydevelopmentinhealthcareparticipationvsaccreditation AT mortenhertzum qualitydevelopmentinhealthcareparticipationvsaccreditation AT johndammscheuer qualitydevelopmentinhealthcareparticipationvsaccreditation |
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