Determination of Satisfaction Index as a tool in evaluation of CME Program

• Main Authors: Kuldeep Singh, Baldev Sharma, Sanjeev Misra, J S Bajaj
• Format: Article
• Language: English
• Published: Thieme Medical and Scientific Publishers Pvt. Ltd. 2014-03-01
• Series: Annals of the National Academy of Medical Sciences (India)
• Subjects: evaluation; program; satisfaction index; Kirkpatrick Model; student satisfaction; adult learning; Knowles Theory.
• Online Access: http://annals-nams.in/index.php/annals/article/view/15
• ISSN: 0379-038X; 2454-5635

Continuing Medical Education is an indispensable part of physician's learning. Well<br />designed program based on andragogy principles can enhance learning by motivating<br />the learner and providing platform to encourage self directed learning. The present<br />study aimed to explore the impact of program “NAMS-AIIMS Regional Symposium<br />on Sleep Medicine” in changing the behavior and attitude of participants using<br />“Satisfaction Index” and descriptive analysis of responses as evaluation tools for<br />program effectiveness. This descriptive cross sectional study captured the response of<br />participants through a pre-tested and validated questionnaire administered at the end of<br />symposium. The result showed almost equal sex distribution (M: F- 27: 34) with<br />majority being UG students (86%). Reliability of data showed Cronbach's Alpha of<br />0.98 indicating high reliability. Satisfaction index (SI) calculated as per WHO<br />Educational Handbook for Health Personnel showed highest satisfaction for conducive<br />environment of symposium (87.87 %) followed by provision for time to seek<br />clarifications (87.21%), provision of appropriate Learning Resource material (85.90<br />%) and handling of critical comments by organizers (85.57%). Descriptive analysis<br />showed majority responses as highly positive to our questionnaire with suggestions for<br />more such activity, inclusion of clinical cases and other aspects of practical relevance.<br />Key words : evaluation, program, satisfaction index, Kirkpatrick Model, student<br />satisfaction, adult learning, Knowles Theory.