THE EXECUTIVE SECRETARY AND BEHAVIORAL FLEXIBILITY AT WORK

• Main Authors: Elisandréia Fontana Terra, Fernanda Harmitt Machado
• Format: Article
• Language: English
• Published: Sindicato das Secretárias do Estado de São Paulo 2012-05-01
• Series: GeSec
• Subjects: Flexibilidade; Comportamento; Secretariado; Administração; Relacionamento
• Online Access: http://www.revistagesec.org.br/ojs-2.4.5/index.php/secretariado/article/view/61

<p align="justify">The goal of this article is to approach the behavioral flexibility determined by the individual’s adaptation capability to the different behavioral profiles that compose the organizational environment in which they are inserted, which is a desired skill given the range of people they daily relate to. For this, a literature search has been performed and it has enabled a discussion of the ideas from authors specialized in this subject. Also an exploratory research has been made based on personal interviews applied to four secretaries, which enabled to describe real everyday situations of the participant executive secretaries. Results have shown that this professional values professional achievement as a motivation and meaning of work and that, given the different behavioral kinds of individuals, persistence to keep the organizational climate fine through behavioral flexibility is essential. Furthermore, great importance has been given to dialoguing, by which everyone may expose their complaints, praises and anything else deemed necessary to identify threats and opportunities and to maximize good points, so that there is always harmony in the workplace.</p>