PENGARUH BRAND IMAGE DAN KUALITAS PELAYANAN TERHADAP KEPUASAN WISATAWAN DALAM MEMILIH TAKSI BLUE BIRD DI BALI
In Bali, many types of taxi can be encountered starting from the airport until city and tourist destination, one of them is Blue Bird Taxi. Blue Bird taxi has a brand image and good service quality which can be seen from many awards, some of them are Mark Plus Wow Service Excellence Award 2015 and I...
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Universitas Udayana
2017-07-01
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doaj-1d45a81527594982b2f5402136f1ab342020-11-24T21:58:32ZindUniversitas UdayanaJurnal IPTA2338-86332548-79302017-07-0151131728082PENGARUH BRAND IMAGE DAN KUALITAS PELAYANAN TERHADAP KEPUASAN WISATAWAN DALAM MEMILIH TAKSI BLUE BIRD DI BALIDewa Ayu Putu Mega PurianiI Wayan SuardanaLuh Gede Leli Kusuma DewiIn Bali, many types of taxi can be encountered starting from the airport until city and tourist destination, one of them is Blue Bird Taxi. Blue Bird taxi has a brand image and good service quality which can be seen from many awards, some of them are Mark Plus Wow Service Excellence Award 2015 and Indonesian Leading Taxi/Limousine Company. Along with the technology development, giving significant impact to competition among land transportation for instance online based taxi. The technique of determining the respondents is purposive sampling technique with the number of respondents were 170 respondents. Furthermore, in analysing the data, this study using multiple regression analysis techniques. Results of this study mention that variable dimension dominate on brand image is strength. In partially brand image give positive and significant impact on tourist satisfaction with tcount of 2,465 and significant value of 0,015. And variable dimension dominate on service quality is tangible. Service quality give positive and significant impact on tourist satisfaction with tcount of 9,219 and significant value of 0,000. Simultaneously, it can be concluded that brand image and service quality give positive and significant impact on tourist satisfaction with Fcount of 105,731 and significant value of 0,000.https://ojs.unud.ac.id/index.php/pariwisata/article/view/28082Brand Image, Service Quality, Tourist Satisfaction, Blue Bird Taxi. |
collection |
DOAJ |
language |
Indonesian |
format |
Article |
sources |
DOAJ |
author |
Dewa Ayu Putu Mega Puriani I Wayan Suardana Luh Gede Leli Kusuma Dewi |
spellingShingle |
Dewa Ayu Putu Mega Puriani I Wayan Suardana Luh Gede Leli Kusuma Dewi PENGARUH BRAND IMAGE DAN KUALITAS PELAYANAN TERHADAP KEPUASAN WISATAWAN DALAM MEMILIH TAKSI BLUE BIRD DI BALI Jurnal IPTA Brand Image, Service Quality, Tourist Satisfaction, Blue Bird Taxi. |
author_facet |
Dewa Ayu Putu Mega Puriani I Wayan Suardana Luh Gede Leli Kusuma Dewi |
author_sort |
Dewa Ayu Putu Mega Puriani |
title |
PENGARUH BRAND IMAGE DAN KUALITAS PELAYANAN TERHADAP KEPUASAN WISATAWAN DALAM MEMILIH TAKSI BLUE BIRD DI BALI |
title_short |
PENGARUH BRAND IMAGE DAN KUALITAS PELAYANAN TERHADAP KEPUASAN WISATAWAN DALAM MEMILIH TAKSI BLUE BIRD DI BALI |
title_full |
PENGARUH BRAND IMAGE DAN KUALITAS PELAYANAN TERHADAP KEPUASAN WISATAWAN DALAM MEMILIH TAKSI BLUE BIRD DI BALI |
title_fullStr |
PENGARUH BRAND IMAGE DAN KUALITAS PELAYANAN TERHADAP KEPUASAN WISATAWAN DALAM MEMILIH TAKSI BLUE BIRD DI BALI |
title_full_unstemmed |
PENGARUH BRAND IMAGE DAN KUALITAS PELAYANAN TERHADAP KEPUASAN WISATAWAN DALAM MEMILIH TAKSI BLUE BIRD DI BALI |
title_sort |
pengaruh brand image dan kualitas pelayanan terhadap kepuasan wisatawan dalam memilih taksi blue bird di bali |
publisher |
Universitas Udayana |
series |
Jurnal IPTA |
issn |
2338-8633 2548-7930 |
publishDate |
2017-07-01 |
description |
In Bali, many types of taxi can be encountered starting from the airport until city and tourist destination, one of them is Blue Bird Taxi. Blue Bird taxi has a brand image and good service quality which can be seen from many awards, some of them are Mark Plus Wow Service Excellence Award 2015 and Indonesian Leading Taxi/Limousine Company. Along with the technology development, giving significant impact to competition among land transportation for instance online based taxi. The technique of determining the respondents is purposive sampling technique with the number of respondents were 170 respondents. Furthermore, in analysing the data, this study using multiple regression analysis techniques. Results of this study mention that variable dimension dominate on brand image is strength. In partially brand image give positive and significant impact on tourist satisfaction with tcount of 2,465 and significant value of 0,015. And variable dimension dominate on service quality is tangible. Service quality give positive and significant impact on tourist satisfaction with tcount of 9,219 and significant value of 0,000. Simultaneously, it can be concluded that brand image and service quality give positive and significant impact on tourist satisfaction with Fcount of 105,731 and significant value of 0,000. |
topic |
Brand Image, Service Quality, Tourist Satisfaction, Blue Bird Taxi. |
url |
https://ojs.unud.ac.id/index.php/pariwisata/article/view/28082 |
work_keys_str_mv |
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