Analisis Dampak Penerapan IT Service Desk pada Bank XYZ
The purpose of this study is to identify the determinants of IT operational performance related to IT Service Desk. And to determine the consideration of implementing IT Service Desk in the company business processes. The population in this study is 1500 employees or users of the IT Service Desk ser...
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Bina Nusantara University
2010-12-01
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Online Access: | https://journal.binus.ac.id/index.php/comtech/article/view/2689 |
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doaj-1f3c4dbd1a79421891ba31ec4a50f60d2020-11-25T02:11:23ZengBina Nusantara UniversityComTech2087-12442476-907X2010-12-01121119113910.21512/comtech.v1i2.26892089Analisis Dampak Penerapan IT Service Desk pada Bank XYZArio Adi Prasetyo0Ford Lumban Gaol1Bina Nusantara UniversityBina Nusantara UniversityThe purpose of this study is to identify the determinants of IT operational performance related to IT Service Desk. And to determine the consideration of implementing IT Service Desk in the company business processes. The population in this study is 1500 employees or users of the IT Service Desk service. By using the Slovin, 100 users were obtained in the sample. The variables in this study include success factors of IT Service Desk and Problem Management. Methods of data collection include using questionnaire s. Analysis of data is conducted using multivariate analysis of the factor analysis. The conclusions of this research is obtained from, among others, the factors of success of the IT Service Desk and Problem Management. There are 9 to 37 variables and indicators. From the research, it is found that there is a relationship between factors. And after the reduction process of 37 indicators four new factors was formed which consist of a quick solution factor, excellent IT Service Desk factor, focus support factor, and excellent staff factor. From all the new factors, quick solution is the most dominant factor.https://journal.binus.ac.id/index.php/comtech/article/view/2689Banking, IT-IL, IT Service Desk, Problem Management, Factor Analysis |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Ario Adi Prasetyo Ford Lumban Gaol |
spellingShingle |
Ario Adi Prasetyo Ford Lumban Gaol Analisis Dampak Penerapan IT Service Desk pada Bank XYZ ComTech Banking, IT-IL, IT Service Desk, Problem Management, Factor Analysis |
author_facet |
Ario Adi Prasetyo Ford Lumban Gaol |
author_sort |
Ario Adi Prasetyo |
title |
Analisis Dampak Penerapan IT Service Desk pada Bank XYZ |
title_short |
Analisis Dampak Penerapan IT Service Desk pada Bank XYZ |
title_full |
Analisis Dampak Penerapan IT Service Desk pada Bank XYZ |
title_fullStr |
Analisis Dampak Penerapan IT Service Desk pada Bank XYZ |
title_full_unstemmed |
Analisis Dampak Penerapan IT Service Desk pada Bank XYZ |
title_sort |
analisis dampak penerapan it service desk pada bank xyz |
publisher |
Bina Nusantara University |
series |
ComTech |
issn |
2087-1244 2476-907X |
publishDate |
2010-12-01 |
description |
The purpose of this study is to identify the determinants of IT operational performance related to IT Service Desk. And to determine the consideration of implementing IT Service Desk in the company business processes. The population in this study is 1500 employees or users of the IT Service Desk service. By using the Slovin, 100 users were obtained in the sample. The variables in this study include success factors of IT Service Desk and Problem Management. Methods of data collection include using questionnaire s. Analysis of data is conducted using multivariate analysis of the factor analysis. The conclusions of this research is obtained from, among others, the factors of success of the IT Service Desk and Problem Management. There are 9 to 37 variables and indicators. From the research, it is found that there is a relationship between factors. And after the reduction process of 37 indicators four new factors was formed which consist of a quick solution factor, excellent IT Service Desk factor, focus support factor, and excellent staff factor. From all the new factors, quick solution is the most dominant factor. |
topic |
Banking, IT-IL, IT Service Desk, Problem Management, Factor Analysis |
url |
https://journal.binus.ac.id/index.php/comtech/article/view/2689 |
work_keys_str_mv |
AT arioadiprasetyo analisisdampakpenerapanitservicedeskpadabankxyz AT fordlumbangaol analisisdampakpenerapanitservicedeskpadabankxyz |
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