The Assessment of Hotel Services in Poiana Brasov Resort

The Assessment of Hotel Services in Poiana Brasov Resort

The choice of a holiday destination is determined by the features of the existing accommodation offer. The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also the...

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Bibliographic Details
Main Authors: Baltescu C.A., Boscor D.
Format: Article
Language:English
Published: Transilvania University Press 2014-12-01
Series:Bulletin of the Transilvania University of Brasov. Series V : Economic Sciences
Subjects:
hotel services
customer satisfaction
service quality
Online Access:http://webbut.unitbv.ro/Bulletin/2014/Series_V/BULETIN%20V/II-01_BALTESCU+BOSCOR.pdf
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spelling doaj-2014be69d9ab488f9773b0d30e7e2be72020-11-24T23:32:23ZengTransilvania University PressBulletin of the Transilvania University of Brasov. Series V : Economic Sciences2065-21942065-21942014-12-017(56)26570The Assessment of Hotel Services in Poiana Brasov ResortBaltescu C.A.Boscor D.The choice of a holiday destination is determined by the features of the existing accommodation offer. The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also the economic-financial performance of the company. This article analyzes the opinions of tourists staying in Poiana Braşov resort regarding their consumption experience in one of the most representative hotels of the resort. The results obtained show customers’ expectations, satisfaction degree after consumption and future ways for adapting and improving hotel services. http://webbut.unitbv.ro/Bulletin/2014/Series_V/BULETIN%20V/II-01_BALTESCU+BOSCOR.pdfhotel servicescustomer satisfactionservice quality
collection DOAJ
language English
format Article
sources DOAJ
author Baltescu C.A.
Boscor D.
spellingShingle Baltescu C.A.
Boscor D.
The Assessment of Hotel Services in Poiana Brasov Resort
Bulletin of the Transilvania University of Brasov. Series V : Economic Sciences
hotel services
customer satisfaction
service quality
author_facet Baltescu C.A.
Boscor D.
author_sort Baltescu C.A.
title The Assessment of Hotel Services in Poiana Brasov Resort
title_short The Assessment of Hotel Services in Poiana Brasov Resort
title_full The Assessment of Hotel Services in Poiana Brasov Resort
title_fullStr The Assessment of Hotel Services in Poiana Brasov Resort
title_full_unstemmed The Assessment of Hotel Services in Poiana Brasov Resort
title_sort assessment of hotel services in poiana brasov resort
publisher Transilvania University Press
series Bulletin of the Transilvania University of Brasov. Series V : Economic Sciences
issn 2065-2194
2065-2194
publishDate 2014-12-01
description The choice of a holiday destination is determined by the features of the existing accommodation offer. The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also the economic-financial performance of the company. This article analyzes the opinions of tourists staying in Poiana Braşov resort regarding their consumption experience in one of the most representative hotels of the resort. The results obtained show customers’ expectations, satisfaction degree after consumption and future ways for adapting and improving hotel services.
topic hotel services
customer satisfaction
service quality
url http://webbut.unitbv.ro/Bulletin/2014/Series_V/BULETIN%20V/II-01_BALTESCU+BOSCOR.pdf
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AT boscord theassessmentofhotelservicesinpoianabrasovresort
AT baltescuca assessmentofhotelservicesinpoianabrasovresort
AT boscord assessmentofhotelservicesinpoianabrasovresort
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